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Since 1951, NOSA has been partnering with the people, businesses and governments of Africa to provide safe and environmentally sustainable places of work. This belief in safety has also allowed NOSA to develop a range of services that support a safe and sustainable food chain which, through audit, testing and certification services ensure the quality of the food that we eat. All the training and services we provide are delivered with an unwavering focus on consistent excellence, integrity and client satisfaction. We recognize the importance of our people in making this happen and in building the reputation and quality of service that we are proud of as a business today. How we conduct our business and how we treat others—our fellow colleagues, clients, shareholders, suppliers and communities—will continue to determine the longevity and success of our business.
Effective from 1 April 2018, the Carlyle Group completed the acquisition of the NOSA Group. This is a significant milestone for the NOSA Group, and further demonstrates our position as the leading provider of business assurance solutions in Africa.
NOSA operates across five continents and, through its comprehensive range of products and services, is able to provide a total solution to any organisation.
Through an integrated approach of auditing, consulting, testing, training, and various support products, NOSA’s track record is established, with more than 60 years of partnering with our clients to ensure the highest level of business assurance. This is embodied in the six core values we demonstrate in each and every interaction, namely:
Honesty and integrity
We practise the highest level of honesty and integrity in our dealings with each other, and with our clients, suppliers, and our community. We do not engage in or tolerate unethical behaviour or fraudulent practices. We make fair and transparent decisions and explain them clearly.
Clients are the focus of everything we do. We do our work with them in mind. We strive for excellence in every aspect of what we do and deliver for our clients. We share a personal responsibility to maintain our client’s loyalty and trust. We listen and respond to our clients and seek to exceed their expectations.
Serving the client and meeting their needs is the responsibility of everyone. We place no limits on employee initiative in serving clients. We are accountable to our customers, people, and communities. We must celebrate and recognise individual contributions. At the same time, we must not be afraid to acknowledge, correct, and learn from our mistakes.
Quality and excellence
We are determined to deliver quality and achieve excellence in all we do. Excellence is reflected by how we conduct ourselves as individuals and as a company. It is reflected in the quality of the solutions we develop for our customers and the value they receive from our products and services. We hold ourselves to the highest standards, and find ways to continuously improve all areas of our work.
We emphasize education, training and development of employees and teams. We seek to identify and recruit the very best person for every job.
Pride and respect
We treat all people as equals with dignity, respect and fairness. We take pride in everything that we do. We carry ourselves with the pride that comes from respecting ourselves and others. We respect the environment and adopt policies and practices and demonstrate behaviours that minimise the environmental impact of our operations.
Safety and social responsibility
We embed safety thinking and social responsibility in everything that we do. We operate in communities, which have placed their trust in us, and are dedicated to protecting people, property, and the environment from harm.