Root Cause Analysis Training

NQF Level: 4 Prerequisites: It is recommended that the student has some prior incident investigation experience Duration: Two days

Course overview

The main aim of a root cause analysis (RCA) is to identify the root causes for a given problem or fault. This two-day, classroom-based course consists of a variety of root cause analysis (RCA) techniques that enable fault finding and risk identification in organisations. The course content covers several practical examples that indicate the manner in which RCA techniques can be used with an organisational setting. Learners will also develop an in-depth understanding of when and how to make use of RCA techniques in different types of industries.

Course outline

The course will enable the learner to implement and use an RCA methodology, as well as the corrective and preventative actions aligned with the NOSA Five Star SHEQ Management System. The course will ensure that learners enable their organisations to minimise incidents through the application of RCA techniques. This is because RCA techniques will enable organisations to identify the underlying reasons for why incidents

occurred and how to ensure the prevention of possible recurrences. Ultimately, the course will help the learner ensure higher productivity, fewer incidents and a more effective SHEQ management system.

Target group

The course is applicable to delegates from all industries, but will be especially beneficial to:

  • HSE practitioners
  • Middle/senior management
  • Supervisors.

Course modules

Module 1

Module 1

This module offers a brief introduction to the RCA methodology. This RCA methodology supports fault finding and risk identification in a specific system. It consists of a series of techniques that facilitates the process of developing an in-depth understanding of a system and its potential weaknesses and possible risks.

Module 2

Module 2

In Module 2, learners will understand the necessity of changing from a reactive response to a proactive one to prevent injuries and reduce losses. They will also be given the correct type of information, which must be gathered when conducting an RCA, as well as the importance of the analysis of such information. Specific data analysis techniques (e.g. CATWOE and Timelines) will be explained and supported by practical exercises.

Module 3

Module 3

Here the process that needs to be followed to determine causal factors to problems, which can lead to risks, will be unpacked. The module enables learners to search for hidden and also related causes to faults, as opposed to just the identification of the most obvious ones.

Module 4

Module 4

Module 4 introduces the NOSA Five Star System and indicates which RCA technique is best suited to the system, as well as a particular industry.

Module 5

Module 5

Here learners will focus on the importance of changing from a reactive response to a proactive one, when it comes to preventing injuries and reducing losses. They will also learn the correct investigation report to complete when reporting a certain incident, the management review, as well as the assessments they need to carry out on completion of an RCA.

Module 6

Module 6

provides a guideline that will ensure the effective implementation and use of corrective and preventative actions resulting from an RCA. This will indicate those rules, protocols and policies that should be implemented to ensure lessons are learned and faults do not repeat themselves.

Course outcome

On completion of the workshop, the learner will understand and apply RCA techniques to identify faults and risks.

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